This listing was posted on BarefootStudent.
Alan Otter
Location:
Middlebury, VT
Description:
ALAN HERMAN OTTER II XXXX@gmail.com Customer Service Expert (802) 610-XXXX Middlebury, VT 05753Reliable and dedicated professional with a background in customer service and content management, excelling in customer communication, problem-solving, and team collaboration. Proven ability to multitask, manage key accounts, and implement effective service delivery strategies. Seeking to optimize expertise in Customer Service. Customer Support Content & Feedback Management: Created comprehensive content and effectively managed customer feedback sessions to enhance service delivery. Operational Efficiency & Relationship Building: Skilled in optimizing store operations and fostering strong client relationships to ensure customer satisfaction and loyalty. Cash Handling & Transaction Management: Strong proficiency in cash handling, transaction processing, and technical support to streamline customer service operations. Supervised front-end services with around 10+ employeesAccount Management | Product Knowledge | Transaction Processing | Team Collaboration | Customer Feedback | Relationship Building | Problem Solving | Attention to Detail | Time Management | Sales Support | Call Center ExperienceProfessional ExperienceCEO/Content Writing | Otter International, LLC 2023 – Present Developed and implemented customer interaction methods, increasing customer satisfaction. Managed a content writing and customer service team, promoting collaboration and improving performance. Managed key customer accounts, effectively providing personalized support and resolving complex issues promptly. Conducted customer feedback sessions to gather insights and improve service delivery.Earlier CareersEnglish Teacher Lingua International – Bugaba, PanamaMortgage & Loan Services Bank of America – Anchorage, AKCustomer Service Manager Walmart – Park City, UTCashier Walgreen – Cocoa Beach, FLCashier Winn Dixie – Cocoa Beach, FLCashier Kroger’s – Hendersonville, TN Created high-quality customer support content to enhance self-service, building/maintaining FAQ and Help Center material. Collaborated with teams to improve store operations and customer satisfaction; maintained strong relationships with clients to foster trust and loyalty—supported store operations by overseeing stocks, displays, and inventories. Conducted regular customer feedback sessions to gather insights and improve service delivery. Addressed and resolved customer issues and complaints with patience and professionalism, ensuring customer satisfaction. Maintained knowledge of store products and promotions to provide accurate information to customers.Education & Professional DevelopmentBACHELOR OF ARTS IN SOCIAL SCIENCE Washington State University 2014ASSOCIATE OF ARTS IN ELEMENTARY EDUCATION (High Honors) Everett Community College 2010MCSE – A+ and Computer Courses Advanced Technical Center 2000Additional QualificationsTECHNICAL SKILLS CRM | Google Workspace | Microsoft Office Suite (Word, Excel, PowerPoint) | Other Computer ApplicationsAWARDS National Honors Society | Phi Theta Kappa Honors | Scholarship Recipient in Education
Category:
Services
Posted:
June 4 on BarefootStudent
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to BarefootStudent
Important Safety Tips
These might be signs of fraud:
- Really cheap prices
- Irregular email adresses
- Contact info in pictures
To learn more, visit the Safety Center or click here to report this listing.