This listing was posted on BarefootStudent.
Jacqueline Ndam
Location:
Dallas, TX
Description:
JACQUELINE E. NDAM951 Abrams Rd · Richardson, TX 75081(513) 257-XXXX · XXXX@yahoo.com SUMMARY Experienced Customer Service, Data Entry, Data Analyst, Business Analyst, and Life Insurance Broker. Expertise in requirement gathering and communicating between line of business and system developers. Strong financial background. Leadership/Decision-making Data Entry & Data Integrity Take Initiative & Ensuring Excellency Project Planning & Critical Thinking Effective Listening &Writing Skills Meeting Deadline Strong Communication Skills Quickly Adapt to Changes Multi-tasking & Goal - Oriented Self-Motivated & Team Player TECHNICAL SKILLS Office 365, Unix, Linux, IBM, AS/400, Windows Server 2003, Google Slides, Excel, Access, Data Entry Tools, CRMs, Zooms, Webinars, AI tools, Digital Marketing. PROFESSIONAL EXPERIENCE NewLife International Market REMOTE 05/2018 - Present Customer Service Representative Providing outbound call client support, solving clients’ issues, and ensuring they can successfully process sales on their POS systems. Analyze and troubleshoot technical issues on sales portals on clients' devices. A liaison between Senior Executives and clients, giving feedback regarding clients' requirements. Monitor system outages/email/file queues to solve complaint issues. Responding to emails, chatting, and making inbound/outbound calls. Ensuring Company goals and targets are met. Organize monthly and quarterly update meetings. Update Clients with system upgrades and department procedures. PHP AGENCY Dallas, TX 05/2014 – 04/2018 Data Entry – Insurance Contracts Assist New Clients in the onboarding process, explaining different plans and benefits. Introduce Clients to all Insurance Policy options and clearly explain Policy guidelines, negotiate policy premiums, and maintain the security and privacy of clients’ information. Ensure that all applications and medical questionnaires are filled out and ensuring accuracy, submitted via the carrier’s portal. Monitor system, and email/file queue to solve issues, ensuring clients comply with HIPPA laws. FEDERAL RESERVE BANK Dallas, TX 06/2009 - 12/2014 Data Analyst Entry Communicated with clients to understand functional and non-functional needs of clients. A Liaison between Clients/QA &Dev. Teams to ensure clients’ requirements are met. Schedule and document meetings with stakeholders to ensure project milestones are met. Perform and monitor application daily operations & support any change processes across multiple platforms to ensure service targets are met. Performed weekly Contingency test. JP MORGAN CHASE & CO., Cincinnati, OH 8/2007 – 05/2009 Business Analyst Developed Management reporting by creating ad hoc reports, building queries, and macros, using MS Access/MS Excel. This built a reliable report team for the company and added to the reputation and credibility of the company, as all clients’ needs were met. Created detailed Business requirements documents for any new report or application requested. This resulted in product satisfaction, less downtime, and increased client satisfaction, as developers knew exactly what was expected of them. Act as a Communication link between a business unit and the report developers ensuring developers understand the business requirement and client’s needs are met. THE PROCTOR & GAMBLE COMPANY, Cincinnati, OH 7/ 2001 - 9/2001 Data Business Analyst Intern Identified and analyzed business processes for each customer, wrote business cases, documented functional specifications, and created strategies and proposals to achieve business solutions. Performed diagnostic, installation, configuration, and troubleshooting on Windows 95/98/2000.NT and Lotus Notes. Escalated unresolved calls to specialists. Rated as "Exceeded Expectation." EDUCATION Cincinnati State Technical and Community College, June 2002 Associate of Applied Business- Computer Information Systems PROFESSIONAL ASSOCIATIONS Charity Non-Profit Organization
Category:
Services
Posted:
July 4 on BarefootStudent
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to BarefootStudent
Important Safety Tips
These might be signs of fraud:
- Really cheap prices
- Irregular email adresses
- Contact info in pictures
To learn more, visit the Safety Center or click here to report this listing.